Privacy Policy

Carolina Premier Floors

Carolina Premier Floors (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, request quotes, send us photos, call, text, or do business with us.

By using our website or communicating with us, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Phone number

  • Email address

  • Physical address

  • Garage photos or videos

  • Project details and measurements

Communication Data

  • Text messages

  • Call records

  • Voicemails

  • Photos or documents you send us

  • Quote requests

Website Information

  • IP address

  • Device and browser type

  • Pages visited

  • Form submissions

How We Use Your Information

We use your information to:

  • Provide garage floor quotes and estimates

  • Schedule appointments

  • Communicate about your project

  • Send reminders, confirmations, and service updates

  • Request or receive garage photos

  • Provide customer support

  • Improve our services and customer experience

  • Meet legal and regulatory requirements

Text Messaging & Phone Communication

By providing your phone number and contacting Carolina Premier Floors, you consent to receive calls and text messages related to your inquiry, estimate, scheduling, and service.

Message frequency varies.
Message and data rates may apply.

You may opt out at any time by replying STOP to any message.

We use a business phone and messaging provider (such as Quo / OpenPhone) to send and receive these communications.

Photo & Media Submissions

When you send us photos of your garage or property:

  • They are used only to evaluate your project and provide pricing

  • They are stored securely in our systems

  • They are never sold or shared publicly without your permission

How We Store and Protect Your Data

We use secure third-party platforms to manage and store your information, including:

  • Jobber (CRM & scheduling)

  • Quo / OpenPhone (phone and messaging)

  • Website hosting and form providers

  • Payment processors when applicable

We take reasonable security measures to protect your data from unauthorized access, disclosure, or misuse.

Information Sharing

We do not sell or rent your personal information.

We only share information with trusted service providers necessary to operate our business, including:

  • Scheduling and CRM systems

  • Phone and messaging services

  • Payment processors

  • Website and form providers

These providers are required to keep your information secure and confidential.

Mobile information will not be shared with third parties for marketing/promotional purposes.

Cookies and Tracking

Our website may use cookies and tracking tools to improve performance and user experience. These may collect anonymous usage data such as pages visited and time on site.

You can disable cookies in your browser settings.

Your Rights

You may:

  • Request to see what data we have

  • Request corrections

  • Request deletion

  • Opt out of communications

To do so, contact us using the information below.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a new effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is used, contact:

Carolina Premier Floors
📞 984-464-4311
📧 carolinapremierfloors@gmail.com

Text Message Compliance Notice

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All text messaging opt-in data and consent will be used only for communication between Carolina Premier Floors and its customers.

*Updated 1/5/2026